Refund policy

Buying in presale should not feel risky. This page sets out plainly when you can get your money back.

Last updated: September 2026

These terms are a working draft written in plain English. They are being reviewed professionally before launch, and the reviewed version will replace this text.

Before your cohort starts

If your cohort has not begun, you can request a full refund of that challenge. Presale purchases are refundable up to the point the cohort starts.

After your cohort starts

Once a challenge has begun, refunds are considered case by case, based on how much of the material has been accessed and how much work has been submitted. Get in touch and explain the situation — we would rather sort it out than argue about it.

If we postpone or cancel

If a cohort start date moves, you can transfer to the new date or take a full refund
If a challenge is cancelled entirely, you receive a full refund without needing to ask
Refunds are returned to the original payment method

Bundles and multi-challenge purchases

If you refund part of a bundle, the multi-challenge saving is recalculated for the challenges you keep, and the refund reflects the amount you actually paid for the refunded challenge.

How to request a refund

Email us through the contact page with the email address used at purchase. Refunds are usually processed within five working days, and your bank may take a few days more to show it.

Your statutory rights

Nothing in this policy affects the consumer rights you have under the law of your country.

Questions about this page? Get in touch.